Metromile Metronome Not Reading in Saab 93
In the off chance your Pulse device isn't working as expected, nosotros desire to brand sure troubleshooting your device is easy! You can troubleshoot your device in a few easy steps with these frequently asked questions, including what to do if the device isn't sending a signal.
Why did my Pulse device lose signal?
The Pulse device accurately and securely counts the miles you drive using a cell modem. We may non receive a point if your automobile is parked for a long menses of time or if your car may exist in an expanse with poor cellular reception. You may need to offset your machine and take a 5-infinitesimal drive to another area for your Pulse device to proceed or regain its betoken.
If we don't receive a signal from your device, we will send an email to remind yous to plug in or troubleshoot your device. If you're still experiencing problems after post-obit the instructions, contact united states of america.
How practice I troubleshoot my Pulse device?
With the post-obit steps, it should but take a couple of minutes to figure out what's going on.
If y'all accept not driven your vehicle in the past two weeks or since you were start notified your Pulse device lost point:
No worries. Your Pulse device is probable not connecting because y'all haven't driven yet. All you need to practise is let us know, so nosotros can mark your device as idle, and we can set a grace period for your vehicle. Contact the states through our Help Center.
If you have driven your vehicle in the past ii weeks or since you were first notified your Pulse device lost bespeak:
The issue could be your Pulse device. To get your device up and running, use the troubleshooting tool on your Metromile app or through your Metromile dashboard.
Don't have the Metromile app? Download the app from the app store on your iPhone or Android device.
What if I commonly don't drive my car for long periods of time?
With Metromile, you lot pay a low monthly base rate and a per-mile charge per unit for any miles driven. For any days or months where yous don't drive, y'all won't accept a per-mile charge per unit to pay. Yous'll just pay your base rate. The base of operations rate helps to keep your car covered.
Yous may need to occasionally start your car and accept a 5-infinitesimal bulldoze for your Pulse device to keep its point. We don't provide "car storage" insurance.
What if I troubleshoot my device and it still won't reconnect?
After yous plug in your Pulse device, we should start to receive a bespeak from your device. This means we can accurately calculate your mileage, and you lot can use some of the features and tools of the Metromile app, including monitoring your car's health.
It can have up to 1 twenty-four hour period for us to get a signal from your device. If it's been more than than 1 day, and you haven't received an e-mail or text letting y'all know we got a signal from your device, you lot can troubleshoot your device with these steps:
A ruddy light generally means your device is working but may need a reset. First, unplug the device and wait 3-v minutes. Plug it back in, and one time the scarlet light appears once again, take a curt 5-minute bulldoze. We'll send you an email within one day, letting you know we've gotten a indicate. If yous don't hear from u.s.a. by then, or if your red light doesn't turn back on, delight contact us.
If you don't see the light or it isn't red, make sure the device is plugged into your car's onboard diagnostic port (OBD-II port) all the way. One time your device isn't loose, y'all should run across a red light. If you don't meet a carmine light, plug the device into a different auto (it'south okay if information technology's non yours) to look for a carmine light. If the red light turns on in the new car, the problem is likely your OBD-Ii port. We recommend checking the fuse or having a mechanic take a await. If you lot don't see a red calorie-free in the 2nd car, or if your mechanic says your OBD-Two port is good for you, contact u.s.a..
What if I don't prepare a lost signal?
The Pulse device must be plugged into your auto at all times so we tin can receive a signal and accurately summate your mileage. If we don't receive a point, we will send an email to remind you to plug in or troubleshoot your device by the verbal engagement and time we need to receive a signal.
A Metromile team fellow member may likewise reach out to you for a photo of your odometer to aid go along track of your miles. If we don't receive a photo of your odometer within a certain period of time, we may abolish your account. However, if we determine your Pulse device isn't working properly, nosotros will send you a new device. Yous will take to plug in your new Pulse device within a certain fourth dimension frame.
If y'all're away from your car or won't exist driving for a long fourth dimension, contact us, and nosotros tin ready a grace menstruum for you.
What is a grace menstruum?
A grace period lets united states of america know you'll be abroad from your auto and won't be able to plug in or troubleshoot your device correct away. During your grace period, you won't be charged fees if nosotros aren't able to receive a signal from your Pulse device.
Source: https://www.metromile.com/blog/troubleshoot/
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